Refund Policy

1. Eligibility for Refund

You are eligible for a full refund if:

• You request a refund within 60 days of purchase
• Your report does not contain at least 3 actionable insights
• The report contains significant factual errors that affect its value
• You experienced a technical issue that prevented report delivery

2. What Qualifies as an "Actionable Insight"?

An actionable insight is a specific recommendation that:

• Identifies a concrete gap vs. competitors
• Provides exact steps to implement (not vague advice)
• Can be executed within 7-30 days
• Has clear expected outcomes

3. How to Request a Refund

To request a refund:

1. Email us: Send refund request to support@hwarp.com
2. Include:
   • Your order number or email used for purchase
   • Report slug/ID
   • Brief reason for refund request
3. Response Time: We'll respond within 24 hours (usually faster)

4. Refund Process

Option 1: Report Rewrite (Recommended)

If you're not satisfied with your report, we'll rewrite it with more specific insights based on your feedback. This typically results in a better outcome than a refund.

• We'll review your specific concerns
• Regenerate the report with focus on actionable recommendations
• Deliver updated report within 24-48 hours
• No additional charge

Option 2: Full Refund

If you prefer a refund over a rewrite:

• Approved within 24 hours of valid request
• Refund processed to original payment method
• Funds typically appear in 5-10 business days (depends on bank)
• You'll receive email confirmation when processed

5. Non-Refundable Scenarios

Refunds are NOT provided for:

• Requests after 60 days: You must request within 60 days of purchase
• Buyer's remorse: Changed your mind but report was delivered as described
• Competitor went out of business: We analyze data at time of generation
• Market changes: Competitive landscape shifted after report delivered
• Failure to implement: You didn't act on recommendations
• Chargebacks: If you file a chargeback instead of contacting us directly, we reserve the right to dispute and may deny future service

6. Agency 10-Pack Credits

For Agency 10-Pack purchases ($399):

• Refunds are prorated based on unused credits
• Formula: Refund = $399 × (Unused Credits / 10)
• Example: Used 3 reports, 7 credits remain = $279.30 refund
• No refund for packs with 0 unused credits

7. Technical Issues

If you experience technical issues preventing report access:

• Contact support immediately at support@hwarp.com
• We'll resolve the issue within 24 hours
• If unresolvable, you'll receive a full refund + 20% credit toward future purchase

8. Fraudulent Purchases

If you believe your credit card was used fraudulently to purchase a HWARP report:

• Contact us immediately at support@hwarp.com
• We’ll cancel the order and issue immediate refund
• File a dispute with your bank if needed
• We cooperate fully with fraud investigations

9. Updates to Refund Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your purchase is governed by the policy in effect at the time of purchase.

10. Questions?

If you have questions about our refund policy:

Email: support@hwarp.com
Response Time: Within 24 hours
Website: hwarp.com